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Our Latest News

MarkeTel Gives To The Regina Food Bank

Regina Food Bank
MarkeTel is pleased to help raise $48,354.37 and other food donations for the Regina Food Bank's 12 Days of Christmas Campaign. The money and food items received go a long way in providing food for those in need over the winter season! The Regina Food Bank is a charitable community based organization working to eliminate hunger through nutritious food distribution, education and advocacy in cooperation with the community. MarkeTel is happy to be part of the effort to fight hunger and would like to sincerely thank all staffs and everyone else who donated their time, food or money so generously this holiday season. MarkeTel wishes everyone a safe and prosperous 2011! If you would like to contribute to the Regina Food Bank, please visit their website: http://reginafoodbank.ca/
DATE HEADLINE
1 / October / 2010
Global Venture Article written on Marketel

MarkeTel Continues to Develop its Communications Success


MarkeTel Multi-Line Dialing Systems Ltd is among the best in its industry. They have a proactive approach to developing new products for the underserved small to medium sized businesses that are looking to increase sales and customer service and improve customer loyalty and retention. MarkeTel's CEO, Ngee Cau, sums up the company's products as the "most simple, reliable and effective solution for call center needs. At the back-end, our products use advanced technology, but at the front-end, they are simple to use. Our way of thinking is that a sophisticated technology is even more valuable to customers when it is easy to use." The ultimate goal is enabling the customer to minimize operational cost, while tremendously increasing their productivity and ensuring the customers are satisfied. MarkeTel is focusing on building new technology so that when the economy picks up, they will be better positioned with our solid unified communication platform.

Predictive dialers are MarkeTel's most sought after products. With the MarkeTel Pursuit. among it's suite of products including: predictive dialers, auto dialers, dynamic scripting, real time reporting software, and an enterprise level IP-PBX with conference bridge, switchboard, recording ACD, IVR applications, etc.

MarkeTel's customers range, they are in: real estate, lawn care, banking, travel, security, and other industries that use outbound calling and call centre services. Customers enjoy a number of competitive advantages, including a "plug and play" set up and "the first Hello technology," which means there is no dead air when a person picks up the phone. In addition, the dialers are 100% compliant to Federal Do Not Call (DNC) legislation.

"Our growth plan right now is to continue building our customer base in North America and building a strong foundation to go into the overseas market. At the same time, we want to build a strong distributors and resellers channels, and also strategic partnerships," says Cau.

Click here to download the complete article.
12 / July / 2010
MarkeTel achieves ShoreTel certification for predictive dialer excellence

REGINA, Canada - MarkeTel Multi-line Dialing Systems Ltd. (MarkeTel) is pleased to announce that it has successfully integrated its MarkeTel PursuitTM. predictive dialer technology with the ShoreTel Unified Communications solution to provide seamless operational compatibility and improved functionality to contact centers around the world.

MarkeTel, a complete contact centre solution provider, recently completed the ShoreTel Technical Partner Program certification.a process that ensures inter-operability between some of the best technology solutions on the market today, and helps businesses leverage specialist applications to best meet their specific business needs, improve efficiency and boost productivity.

"The combination of MarkeTel's superior predictive dialer technology and ShoreTel.s expertise in Unified Communications is a great win for new and existing clients,. said Ngee Cau, CEO of MarkeTel. "Our mutual focus on delivering superior business value while eliminating complexity puts our products ahead in the industry for flexibility and ease of use."

The ShoreTel certification lab testing process has verified that MarkeTel PursuitTM--a task-focused predictive dialer for contact centres of all sizes can be configured to work flawlessly in the ShoreTel UC environment. Tight integration means the ShoreTel UC system and MarkeTel's predictive dialer work in unison to help contact centers maximize agents' talk time and optimize campaigns.

"MarkeTel has a proven history of responding to the needs of businesses with industry-leading predictive dialing products, and is a natural partner for ShoreTel," said Kevin Gavin, Vice President of Marketing at ShoreTel. "By successfully completing the ShoreTel certification process and joining our Technology Partner Program, we can offer our customers best-in-class unified technology to help optimize contact center performance and ultimately increase sales". Companies who have already installed the compatible technology are reporting phenomenal success "I have installed and currently manage over 60 unique ShoreTel systems across hundreds of sites," explained Kyle Jamieson, Senior Engineer at Ascent Solutions. "I have been able to take advantage of ShoreTel's support for open standards, and integrate many third-party solutions. MarkeTel PursuitTM was quick and easy to deploy and ShoreTel certification gives me peace of mind that the product will be well supported in the future".

See this release as posted on the sites below,

For more information on how this innovative product can help increase efficiency, reduce costs, and improve customer service at any contact centers, please contact MarkeTel at:

Marketel Multi-Line Dialling Systems Ltd.
Phone: 1-800-289-8616
Fax: 306-359-6879
Web: www.marketelsystems.com
Email: sales@marketelsystems.com


2 / April / 2009
Marketel Systems CEO Ngee Cau visits American Teleservices Association's Conference

MarkeTel Systems' CEO, Mr. Ngee Cau, was invited to be a guest speaker at the American Teleservices Association's (ATA) 5th Call Center Technology Forum in New York on April 2, 2009. Mr. Cau presented a case study to demonstrate MarkeTel's technology can substantially increase productivity, reduce cost, and improve revenue generation for any contact center business. For a copy of the case study, please click here.

Nearly 100 call center and technology executives attended the event! This has always been the biggest and best-attended event of the year for ATA New York Chapter!

The theme for this year's event was Customer Centric Cost Containment, with a focus on technology solutions and strategies that can assist business in improving revenue and decreasing costs. With interactive workshop components built around individual business initiatives and case studies and "hard number ROI" information included in every presentation, this year was the most practical and actionable technology event.
31 / Oct / 2008
MarkeTel Compliant with Canadian Do Not Call Registry

  • TMCNet Call-Center Press Release
    TMCnet - USA
    Customers of MarkeTel Systems. predictive dialers need not worry about compliance with the DNC thanks to a partnership between the firm, which is based in ...
  • TMCNet VOIP Services Press Release
    MarkeTel Systems(TM), A Leading Predictive Dialer Manufacturer ...
    Oct 20, 2008 ... MarkeTel Systems(TM), A Leading Predictive Dialer Manufacturer, Already In Compliance With DNC Law Effective as of September 30th.
  • Newswire Press Release
    MarkeTel Systems(TM), A Leading Predictive Dialer Manufacturer, Already In Compliance With DNC Law Effective as of September 30th
    REGINA, Oct. 20 - While many predictive dialer manufacturers throughout Canada are looking for ways to ensure their clients comply with the new "Do-Not-Call" regulations enacted September 30, MarkeTel Systems currently offers its clients everything they need to be compliant with the legislation.
  • Yahoo! Finance Article
    October 21, 2008
    By Brendan B. Read, Senior Contributing Editor

    More than 3.3 million Canadian telephone, cellular and fax numbers have been registered on Canada.s do not call list (DNC) since it went live on September 30, reports the Canadian Radio-television and Telecommunications Commission.
21 / Mar / 2008
Jump on board and join the MarkeTel Group for your great savings!

MarkeTel has teamed up with GCNS for the months of March and April to accelerate your buying power!

Also check out how you can get Free T1 instalation and save money on your long distance bills.

Read the full newsletter for details click here.
01 / Feb / 2008
Marketel Featured in Contact Management Magazine Click here
See Page 18

Maximizing talk time
Regina, SK-based MarkeTel Systems Ltd. also welcomes the DNC roll out “as we have had the technology to automatically scrub against national DNC since day one of incep­tion in the USA,” says CEO Ngee Cau. “Our technology will give the telemarketers ease of mind and prevent them from paying any penalty. Our biggest differentiator is in the ‘first hello’ technology, meaning there is no pause, no delay.”

The company is just now releasing its newest predictive dialler. Called the Pursuit Advanced Telephony Server, it is described as a task-focused predictive dialler that can inte­grate with digital, analog or VoIP phone lines. The PBX and predictive dialler “is designed to be able to take the place of our current prod­uct, MKII, but with the ability to scale in size, capability to connect to analog, T1 and VoIP, and expandability for more functionality,” Cau says.

Intended for contact centres of all sizes, in­stallation involves connecting Pursuit to the manager’s computer via an Ethernet connec­tion and plugging the operator stations and phone lines into the ports on the telephony card located at the back of the server. Com­munication between Pursuit and Prospector, its controller software, is accomplished over a TCP/IP network, giving the option of hav­ing the Pursuit dialler on-site or stored in a remote location.

Pursuit also gives the choice of having computers or just a telephone in front of operators. Using MarkeTel’s patented keytone entry technology, operators can log on and off the system and enter results for each call by using the telephone keypad on their SIP phone. Caller information is displayed on the telephone’s LCD, enabling operators’ to see all pertinent information.
02 / Jan / 2008
The MarkeTel Pursuit™ - Advanced Telephony Server, Now Available!

We at MarkeTel are very proud and excited to finally release and bring to you our newest predictive dialer, the Pursuit™!

The MarkeTel Pursuit™ - Advanced Telephony Server is a task-focused predictive dialer, designed and built for contact centers of all sizes, complete with the option to integrate with digital, analog or VoIP phone lines.

For a feature listing and to read more about the Pursuit™, click here.
04 / OCT / 2007
VoIP Platform Beta Release Announcement!

MarkeTel is pleased to announce that its VoIP dialer platform is now available for beta release!

As the industry continues to turn, we have moved forward with the market demand to produce a quality product to accomodate VoIP technology, as well as analog and T1 phone systems.

For more information about this product and details about the hardware requirements, please contact us at 1-800-289-8616 or
click here
to e-mail us.

MarkeTel's CEO, Ngee Cau, was featured on TMCnet in an interview discussing our VoIP dialer platform. To read the interview, click here.
08 / DEC / 2006
Prospector Officially Launched!

MarkeTel held its first Open House Wine and Cheese Event to officially commemorate the launch of its new and advanced predictive dialer controller software, Prospector.

Last night MarkeTel saw the attendance of many well-respected local business people to help us celebrate this special occasion. For the cutting of the ribbon, to officially inaugurate Prospector, we were fortunate to have Regina City Councillor, Mike O’Donnell, act as a stand-in for the city of Regina’s Mayor Pat Fiacco of whom was unable to attend personally.

The event gave MarkeTel the opportunity to meet local business people and educate them on our company and its products, as well as share our success with them as we reach a new level of growth.
01 / SEP / 2006
Prospector v.1.2, Now Available for Beta Release!

  • Easy Navigation
  • Multiple Campaigns
  • Multiple Phonebooks Per Campaign
  • Import Call Lists and Change Settings On-the-Fly
  • Web-Based Reporting
  • Real-Time and Historical Reporting
  • Real-Time Print, E-Mail, and Export
  • Large Seat Capacity
  • FTC and FCC Compliant
  • And Much More!


  • Looking for more expanded capabilities with your MarkeTel dialer, or thinking about automating your call center with a solution for small, medium, or large-sized operations? Get Prospector!

    Now is the time to take advantage of this special discounted price deal, which is available for the month of September only. If you are one of the first 50 new buyers, you will be awarded with a FREE 1-year technical support contract ($1,500 USD value)!

    For more detailed information about this special offer, call one of our consultants at: 1-800-289-8616

    To read more about Prospector click here!
    28 / JUL / 2006
    MARKETEL ANNOUNCES ARRIVAL OF NEW CEO!

    MarkeTel is excited with the arrival of our new CEO, Mr. Ngee Cau. Mr. Cau comes to us from Shanghai, China where he was with Microsoft (China) Ltd. in the Global Outsourcing Team. Prior to Microsoft he was with Nortel Networks based in Hong Kong and Vancouver, Canada.

    Mr. Cau obtained both his Bachelor of Commerce and International MBA degree from the University of British Columbia. He began his career in the high tech industry at Nortel Networks in Vancouver, BC. He started out as a Sales Specialist in charge of Operator Services including TOLL, 1-800, Directory Assistance, and Intelligent Networks. His rapid advancement to Associate Account Manager drove the network management business, which managed optical networks, voice switches and wireless switches. Mr. Cau was then appointed to Hong Kong to manage the Asia Pacific business as a Market Development Manager and oversaw the end-to-end network management business in the Pacific Rim region. There, his duties ranged from increasing market share to providing customer support.

    A move to China to join Microsoft (China) Ltd. brought Mr. Cau a new perspective on the global market. While there, he demonstrated his drive for quality, robust process, and high standards. He was instrumental in developing Microsoft’s long-term outsourcing strategy in Asia, including improvements in vendor selection, vendor management, and contract management. Mr. Cau's visions for rapid growth and technical advancement are the same visions that MarkeTel has always embraced. His international reputation is the platform from which MarkeTel plans to advance the company's roots.

    Mr. Cau’s hands-on experience in business development and customer service, his working knowledge of North America and the Asia Pacific region, combined with his exposure to the telecomm industry make him the ideal leader to drive MarkeTel in its ambitious plans for expansion in the overseas markets.
    20 / FEB / 2006
    Prospector® Version 1.1 Released!
    Check out Prospector’s new and exciting features ...

    New Grouping Feature!
    Group tree nodes automatically or manually with Prospector’s new grouping feature. This feature helps to make Prospector even easier to navigate and manage campaigns by enabling users to better organize phonebooks, skiplists (do-not-call lists), keytone sets, dialer chains, operators and campaigns.

    HyperScript - The SuperScript accelerator, a dedicated service which caches scripts for quicker page generation at the crucial moment of connecting a prospect to an operator.

    Real-Time E-Mail - Allows e-mailing of specified results using ProPrint and templates similar to that used with the real-time print feature.

    Now works with "SQL Server Express 2005", the new FREE entry level SQL Server from Microsoft!
    This allows most Prospector users a new option in the level of Database support that is required for their operation.
    Prospector maintains compatibility with SQL Server 7 and SQL Server 2000 Standard and Enterprise editions for users who already have SQL Server installed.

    Click here to read more about Prospector.
    19 / SEP / 2005
    PRESS RELEASE:
    "MarkeTel Systems® and Call Compliance, Inc. announce seamlessly integrated TeleBlock® do not call technology!

    GLEN COVE, NY (September 19, 2005) - MarkeTel Multi-Line Dialing Systems, Ltd., a leading developer of innovative predictive dialer systems, today announced that both its entry-level and Enterprise lines of dialers have been integrated with Call Compliance, Inc.’s TeleBlock® system" ... Read More
    23 / JUNE / 2005
    MarkeTel Salesman of the Year Award
    MarkeTel would like to congratulate "MarkeTel Mike" McAllister for his outstanding achievement in sales helping him to win the MarkeTel salesman of the year award. A one-in-a-million salesman, Michael would like to send out a special thanks to all of his clients and hopes to break his current sales record this year.
    09 / MAR / 2005
    Prospector® Version 1.0.0 Released!
    MarkeTel’s latest software release has been much anticipated by the call center industry. This revolutionary predictive dialing software has stripped the confines of conventional predictive dialing software, enabling the user to utilize a large number of agents calling from multiple phonebooks and campaigns... Read More
    22 / JUNE / 2004
    **IMPORTANT SKIPLIST INFORMATION**
    A problem has been confirmed with the importing multiple files function in the Skiplist Import command. This will affect any client running Rapid Contact versions 6.300 to 6.400. A workaround for this issue is to always select each file individually when importing. If multiple files are selected, the first file is imported properly, but the remaining files all ignore the first line when importing, which can cause a single record to be missed if field headers are not present. This means that if three files are selected for import, the possibility of a maximum of two numbers being missed is present. This will be fixed in the upcoming release of 6.401. Until then, please select each file individually to ensure that all skiplist numbers are properly added to the skiplist.
    06 / APR / 2004
    **IMPORTANT TIMEZONE UPDATE FOR ALL CLIENTS**
    With the recent change into Daylight Saving Time for 2004, a problem was noted in our timezone database for the current year. Please go to the support area and read the latest news item to download the update (this is only needed if you have timezone functions enabled in Rapid Contact). Simply place the downloaded file in your Rapid Contact installation directory, overwriting the file that is currently there (Technical Note: if you have individual state overrides set, you will need to re-enter each of these settings after the update).
    25 / MAR / 2004
    Added Manager Tips
    A new tutorial with steps on how to unzip, import, and work with the National DNC lists has been added to the manager tips. Furthermore, a image map has been added to the documentation with regards to reading values from the reports. Finally, a new abandon tip has been added for keeping abandon rates low.
    09 / MAR / 2004
    Rules for Efficient Dialing
    MarkeTel announces the three rules of efficient dialing in the new era of predictive telemarketing. Read more
    03 / MAR / 2004
    Product Announcement
    Watch for the major announcement of our latest technical advancement to be released at the end of the next quarter. This product will satisfy the needs of multi-dialer operations.
    02 / MAR / 2004
    New Documentation Available
    To better serve our customers, two new additions have been made to the documentation and technical resources for our software: a Virtual Display Install Tutorial and a guide for reading Rapid Contact reports. Check them out!
    01 / MAR / 2004
    Sales Special on Lease Program
    The sales department is happy to announce a special that will be run for the month of March 2004. The special lease program was run in December 2003 and is available to current customers wanting to expand. To learn more please call your sales representative.
    01 / MAR / 2004
    New Development in the Marketing Department
    The marketing department has studied two new categories of business that offer tremendous opportunity. If you are a call center on a contract basis please call to consult on these matters. Phone 800-289-8616 or email
    24 / FEB / 2004
    Marketing Department Announcement
    Many of our customers have taken advantage of our lead program. For further information please call Chris at 800-289-8616.
    20 / JAN / 2004
    Marketel Rapid Contact 6.302 released!
    This latest release of Rapid Contact has some important fixes (Get Codes, Timed Callbacks), and some new features (Timezone Overrides, Export All Records) that will be useful to many customers. See the full list of updates here.
    20 / JAN / 2004
    Addition of New Support Technicians
    The welcome addition of two new support technicians who have completed their training. Best wishes to Amy Nell, Bachelor of Applied Science in Electronic Systems and to Kyle Bottcher, Certificate in Electronic Technician.
    5 / JAN / 2004
    Extended Telephone Support Hours
    MarkeTel has extended the support hours to increase customer service satisfaction. Minimum tier one support will be available weekday evenings for clients running evening shifts.
    15 / DEC / 2003
    SuperScript Released!
    SuperScript is an advanced data collection scripting tool designed for administration by call center managers for Market Research, Political Polling, and Mortgage... Read More
    01 / DEC / 2003
    Marketel Rapid Contact 6.301 released!
    This newest update has been released to finalize Rapid Contact for its use with our new scripting software: SuperScript. Some minor fixes and improvements have been added, plus one great and exciting new function: Get Codes! This feature alone is worth the entire update. See the full list of updates here.
    29 / OCT / 2003
    Marketel Rapid Contact 6.300 released!
    This latest release of Rapid Contact has some important fixes (Get Codes, Timed Callbacks), and some new features (Timezone Overrides, Export All Records) that will be useful to many customers. See the full list of updates here.
    27 / JUNE / 2003
    The Federal Trade Commission Receives The Official 'Go Ahead' For The National DNC Registry.
    The national registry, a project of the Federal Trade Commission more than a year in the making, was inaugurated at a White House ceremony led by President Bush. Here are a few clips from the CNN.com article: Read More
    31 / MAY / 2003
    Marketel Rapid Contact 6.200 and Virtual Display 3 released!
    Once again Marketel has listened to it's clients requests and has added many new features to it's flagship product. Read More.
    01 / APR / 2003
    New US federal telemarketing laws have taken effect.
    New US federal telemarketing laws have taken effect today. A lot has changed in the FTC Telemarketing Sales Rule and Marketel's Rapid Contact 6.102 software is 100% compliant. Read More
    01 / NOV / 2002
    MarkeTel and Call Compliance, Inc. Join forces!
    MarkeTel's vision of maximum productivity for call centers is further realized through seamless integration with Call Compliance, Inc.'s TELEBLOCK® system. For more information:
    TeleBlock® Integration Page
    14 / JUN / 2002
    MarkeTel Virtual Display System V2 Released!
    Network Data entry is now optional, and the open architecture allows for custom CRM integration! For more information:
    Virtual Display Product Page
    15 / MAR / 2002
    MarkeTel Virtual Display System Released!
    Once again, market demand has led MarkeTel Systems to respond to increasing requests for network integration with our patented keytone entry technology. MarkeTel Virtual Display System meets these demands by providing a convenient and simple system to exist along side current applications on the desktop. For more information:
    Virtual Display Product Page
    01 / FEB / 2002
    The federal government in the US is trying to get a national skiplist program going with the laws and penalties to back it up!
    National skiplist legislation would require all outbound call centre's to properly maintain a skiplist with updates provided to allow private individuals to register with a single organization to avoid unsolicited calls. Read More